Marketing

HOW TO START COURIER SERVICES

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To start your own courier service in local or international wide range that depends on the investment you choose to invest on various aspect.

Step 1. Find your niche. Establish your unique “niche” to insure success. If you live in a metropolitan area with lots of existing courier service businesses, this is an essential step. Even in a small town, it will give you a “quick start” to targeting your new customers.

Talk to your prospects, whether they are lawyers needing same-day document delivery, or caterers needing prepared meals delivered every day at a certain time, to find out what they want, and then offer it to them at a reasonable price. That’s the secret of success for any business – giving customers what they need or want. 

Step 2. Don’t spend money. Resist the urge to spend money when you are starting up. If you have a reliable vehicle to make pickups and deliveries, don’t spend thousands on a new delivery vehicle. You can use what you already own, or buy second hand for half price. Keep your office at home if possible to avoid spending unnecessary money on rent, utilities and the overhead of a separate office. Think and act like a miser until you’re making a decent income from your new courier service.

Step 3. Legal structure. When you start a courier business, it is important to decide on the legal structure for the new business. Will you operate it as a sole proprietorship, as an L.L.C. or as a corporation. You’ll need to get this out of the way first, before you apply for a business license from your town or state and get a federal tax identification number..

Step 4. Finding Customers. After you’ve set up your business and found a niche or two that makes sense for you, start looking for customers. You only need a few good ones, so start prospecting by calling or visiting local businesses in person to learn how you can help them solve their courier needs and find out what kind of services they might need. No “hard sell” is required, just a helpful attitude will do just fine.

 Step 5. Referrals. Once you have your “core” customers and have treated them well for a while, ask them for referrals. Tell them you’re still growing your business and could use a few more good customers like them. Offer a free delivery or a discount on a month’s service in return for a referral that becomes a regular, repeat customer.

Step 6. Set your rates. Many new couriers make the mistake of not charging enough to cover all their costs, as they haven’t been in business long enough to be aware of all the little costs, like a business permit renewal fee, that can add up to big bucks over a year’s time. Other examples include bookkeeping fees, social security taxes and vehicle maintenance, and many more. A good rule of thumb to remember is to add about 30-35% to the wages you’ll be paying yourself to arrive at a reasonable rate that allows you a profit and still makes your customers happy. After a few months, take another look and see if your rates still give you the net hourly rate you want.

Step 7. Provide exceptional service. If you give customers great service, you’ll do well and soon have all the customers you can handle. For example, if you promise two hour service, aim for 90 minutes. Your customers will love it and recommend you to others.

Step 8. Keep track of your customers and their deliveries with one of the free scheduling software programs, like checkappointments.com or clickbook.net. Another option is one of the calendar programs offered by Google or Microsoft.For a small monthly fee, you can also use them to get paid online with Paypal. Of course, it can be used on your smartphone while out making deliveries.

Step 9. Track your expenses. Like the software programs for scheduling, there are programs to help you do your own bookkeeping. My favorite, which makes keeping track of your small business finances easy, even if you can’t add or subtract

How to Start a Courier Business

A courier business is a company that moves packages from one location to another for a fee. Starting a courier business can be a lucrative opportunity, but there are practical considerations and logistics you may overlook that need to be taken into account. With a little time and effort, you can start a great courier business.

The Two Wheeled Oracle
Bicycle Courier Business Plan

Two Wheeled Oracle is a bicycle based courier service in Portland, Oregon, catering to law firms. The Oracle can transport documents as well as small parcels to clients, other law firms, as well as transport and file documents with the clerk of courts. Law firms will be the primary group of customers and the only one targeted, non law firm customers will be served as well, but will not be targeted.

A] Objectives

The objectives for the first three years of operation include:

  • To create a service-based company whose primary goal is to exceed customer’s expectations.
  • The utilization of The Oracle by at least 30 different law firms.
  • To increase the number of clients served by 20% per year through superior service.
  • To develop a profitable start-up business within the first year of operation.

Start -up :

Two Wheeled Oracle will incur the following start-up costs:

  • Office furniture including: two desks, two chairs, and two file cabinets.
  • Two computer systems including a printer, CD-RW, and a broadband Internet connection.
  • Three phone lines.
  • Fax machine and copier.
  • Development of a website that allows delivery orders to be placed online and received every five minutes.
  • Legal fees for the incorporation of the business.
  • Brochures.
  • Nextel cellular phones to be used for communication between mobile units and the base. Nextel is used because it offers a two-way communication function, similar to a two-way radio, over cellular frequencies, but at a significantly reduced rate compared to standard cellular service. Nine handsets will be needed initially.
  • Messenger bags with company logo.

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